At Fomali we are committed to providing our customers with top-tier shopping experiences. However, we understand that there may be instances where a product does not meet your expectations. To protect our customers’ rights and ensure transparency during your shopping experience at fomali.shop, we have established a return and refund policy. This policy allows you to easily initiate the necessary procedures in the event of a return or refund.

Return Conditions

We accept returns within 15 days from the date of receipt. The product to be returned must meet the following conditions:

  1. Product Condition: The product must be in its original condition, unused, and with all tags intact.
  2. Original Packaging: The product must be returned in its original packaging, including all accessories and documentation (if any).
  3. Proof of Purchase: Please provide the receipt or proof of purchase when requesting a return.
  4. Other Conditions: Products purchased during the final sale or promotional events marked as non-returnable will not be accepted.

Return Process

  1. Contact Us: Please contact us via [email protected] or phone number provided on fomali.shop to initiate the return process. We will provide you with detailed instructions.
  2. Send the Product: After approval, please send the product to the following address:
    • Return address in Vietnam: 9 Mac Thi Buoi, Nam Sach, Dong Hoi, Quang Binh 47000, Vietnam
    • Return address in the United States: 24832 Romano St, Warren, MI 48091, United States

The cost of shipping for returned products will be your responsibility.

Refunds

After the returned product has been inspected, we will process the refund within 3-4 business days. The refund will be made via the original payment method used for the purchase. The refund time may vary depending on your bank or payment provider.

Non-Eligible Returns

We do not accept returns for products that have been used, damaged due to customer fault, or are not in their original condition.

Contact Us

If you have any questions regarding our return and refund policy, please contact us via [email protected] or phone number provided on fomali.shop.